Customer Service

Having purchased a SCHÖMA locomotive, you enjoy owning a durable and reliable product.

After the delivery of a locomotive, our service technicians perform the handing over and operator/driver training as well as maintenance training. We provide you with complete operating and maintenance manuals including spare parts lists and design diagrams.

In case you need more detailed information or have any questions while operating with the locomotive, you can contact our customer service hotline seven days a week. If a solution cannot be found via the hotline staff, our technicians will travel on short notice to assist you on site. To maintain the high quality of your SCHÖMA locomotive, we also offer comprehensive service and training packages.

If you do not find the training you are looking for in our list of offerings, please feel free to contact us. We are glad to develop a suitable solution to meet your individual needs.

In addition to training your employees, we also offer comprehensive repair and maintenance programmes to ensure the proper functioning of your locomotive in the long term.